Terms and Conditions

Version: v1.0
Last Updated: dd/mm/yyyy

1. Overview

These Terms and Conditions (“Terms”) govern your use of, access to, and registration with the online gaming platform, services, products, and website operated by Mobile Incorporated Limited (referred to as “the Company”, “we”, “us”, or “our”).

Mobile Incorporated Limited, a company incorporated under the laws of Malta with Company Registration Number C 84149 and having its registered office at Elite Business Centre, Trejqa Ta’box Box, MSIDA, MSD1840, Malta. Mobile Incorporated Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/818/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.

By opening an account, accessing the website, or using any of our services, you confirm that you have read, understood, and agreed to comply with these Terms in full.

If you do not accept these Terms, you must not register or use any part of the Company’s services.

2. Amendments to Terms

We may update, revise, or amend these Terms periodically to reflect legal obligations, regulatory changes, operational requirements, system improvements, or enhanced responsible gambling measures.

Where changes materially impact your rights or obligations, we will provide reasonable advance notice before they take effect. Such notice will clearly explain what has been changed, added, or removed.

If your acceptance is required, you must agree to the updated Terms before continuing to use the platform. Until acceptance is completed, access to wagering or gaming functions may be restricted. However, withdrawal of available funds will remain possible, subject to verification and legal requirements.

3. Eligibility and Account Conditions

3.1 Age Verification

The services are strictly limited to individuals who are 18 years of age or older, or who meet the legal gambling age in their jurisdiction if higher.

We reserve the right to request proof of identity and age at any time. Submission of false or misleading information may result in:

  • Suspension or permanent closure of the account
  • Forfeiture of bonuses and winnings
  • Reporting to relevant authorities where required

3.2 Legal Use and Jurisdiction

Users are responsible for ensuring that online gambling is permitted in their location.

We do not knowingly offer services in jurisdictions where gambling is restricted, prohibited, or where we are not licensed to operate.

If access is detected from a restricted jurisdiction, we may:

  • Restrict or block access
  • Suspend or close the account
  • Limit financial transactions

3.3 Single Account Requirement

Each individual is permitted to register and maintain only one account.

All information provided must be accurate and belong solely to the account holder. The use of multiple accounts, false identities, or third-party accounts is strictly prohibited.

If duplicate or fraudulent accounts are discovered, we may:

  • Close all related accounts
  • Remove bonuses or promotional benefits
  • Confiscate winnings linked to those accounts

3.4 Compliance with Rules

Users must adhere to:

  • Applicable laws and regulations
  • These Terms and related policies
  • Game-specific rules and instructions

Failure to comply may result in account restrictions, suspension, or termination.

4. User Obligations

4.1 Account Protection

Users are responsible for maintaining the confidentiality of their login credentials.

Any activity carried out using correct login details will be deemed authorised by the account holder unless proven otherwise.

Users must immediately report:

  • Suspected unauthorised access
  • Loss or compromise of login details
  • Any unusual account activity

We are not liable for losses caused by failure to protect account credentials.

4.2 Accurate Information Maintenance

All account and registration details must be accurate and kept up to date.

Users must promptly update:

  • Contact information
  • Payment details
  • Residential address

Incorrect or outdated information may delay verification or restrict account access.

4.3 Understanding Game Rules

Users are responsible for reviewing the rules of each game, promotion, or feature before participating.

All participation is voluntary and undertaken at the user’s own risk. The Company is not responsible for any financial losses incurred through gameplay.

4.4 Restricted Conduct

Users must not engage in any of the following:

  • Fraudulent or deceptive activity
  • Collusion or coordinated cheating
  • Use of bots, scripts, or automation tools
  • Exploiting system bugs or errors
  • Manipulating outcomes or platform functionality
  • Money laundering or suspicious financial activity
  • Abuse of bonuses or promotional offers

Account sharing, transfer, or sale is strictly prohibited.

Violations may lead to immediate suspension, account termination, and forfeiture of funds, bonuses, or winnings.

4.5 Communication Standards

Where communication tools are available, users must interact respectfully.

Prohibited content includes:

  • Harassment, threats, or abuse
  • Hate speech or discriminatory remarks
  • Offensive or illegal content
  • Explicit or inappropriate material

We may restrict or remove access to communication features in case of violations.

4.6 Closing Your Account

Users may close their account at any time via account settings or customer support.

Before closure, users are advised to withdraw any remaining funds.

Closure may be delayed if:

  • Verification is incomplete
  • Investigations are ongoing
  • Disputes remain unresolved

Upon closure:

  • Access to services will be disabled
  • Unused bonuses may be forfeited (where applicable)
  • Data retention obligations may still apply under law

Responsible gambling tools should be used where appropriate.

5. Company Rights and Operations

5.1 Identity and Financial Verification

We may request verification at any time, including:

  • Government-issued ID
  • Proof of address
  • Payment method ownership confirmation
  • Source of funds or wealth documentation

Failure to provide requested information may restrict account functionality.

5.2 Platform Availability

Service interruptions may occur due to:

  • Maintenance work
  • Software updates
  • Security improvements
  • Technical disruptions

We strive to maintain continuous service but do not guarantee uninterrupted availability.

5.3 Financial Monitoring and Controls

We may apply limits to deposits, withdrawals, and wagering activity.

All transactions are monitored for fraud prevention, compliance, and regulatory purposes. Suspicious activity may trigger additional checks or reporting obligations.

5.4 Suspension or Closure Rights

We may suspend or close accounts if necessary due to:

  • Breach of Terms or policies
  • Fraud or illegal activity
  • Regulatory requirements
  • Security concerns

Where permitted, users will be notified of such actions.

5.5 Intellectual Property

The website and all intellectual property embodied in or made available through it, including without limitation all text, software, scripts, graphics, illustrations, photographs, audio recordings, music, games, videos, interactive features, documentation, data (including statistical compilations and database content), trademarks, service marks, trade names, logos, and all other materials (collectively, the "Content"), are the exclusive property of, or are licensed to, Mobile Incorporated Limited.

The Content is protected under applicable copyright, trademark, patent, design, and other intellectual property laws and treaties. Except where expressly stated by Mobile Incorporated Limited or its licensors, nothing contained on or accessible through the website shall be interpreted as granting you any ownership rights, licence, or other interest in the Content or any associated intellectual property rights. Your use of the website is limited to the rights expressly granted under these Terms.

Prohibited Activities

Except as expressly permitted under these Terms, by applicable law, or through functionality provided by the website, you must not:

  • copy, reproduce, distribute, republish, display, perform, transmit, upload, scrape, harvest, or otherwise exploit any part of the Content or the website, including its source code, in any medium or format;
  • alter, edit, modify, translate, adapt, decompile, disassemble, reverse engineer, or create derivative works from any portion of the Content;
  • sell, assign, transfer, license, sublicense, lease, rent, host, or otherwise make the Content available to any third party for commercial or other unauthorized purposes;
  • remove, conceal, modify, or interfere with any copyright, trademark, or other proprietary notices displayed on or incorporated into the Content;
  • use the Content or any information obtained from the website to develop, support, or operate any website, application, product, or service that competes with or is substantially similar to the website;
  • use spiders, crawlers, bots, scraping software, data mining tools, automated retrieval systems, or any similar technology to access, collect, extract, copy, index, or compile the Content or any data from the website or its related databases, whether directly or indirectly;
  • publish, report on, blog about, advertise, market, or otherwise commercially exploit the trademarks or the website for financial gain or commercial advantage, except where such use is permitted under applicable law; or
  • use the Content or any related software for any purpose other than your own personal, non-commercial use.

Any use of the Content beyond the limited permissions granted under these Terms requires the prior written consent of Mobile Incorporated Limited or the applicable rights holder.

5.6 Account Suspension

Accounts may be suspended or terminated due to:

  • Verification failure
  • Fraud or AML concerns
  • Policy violations
  • Regulatory requirements

Reactivation is not guaranteed.

6. Payments and Transactions

6.1 Source of Funds and Due Diligence

All deposits must come from legitimate sources owned by the account holder.

When total deposits reach €2,000, enhanced due diligence will be applied in accordance with AML regulations.

This threshold is calculated either:

  • On a daily cumulative basis, or
  • Across a rolling 180-day period

At this stage, users may be required to provide:

  • Identity and address verification
  • Payment method ownership proof
  • Source of funds evidence
  • Source of wealth information where necessary

We may restrict transactions until verification is successfully completed.

Failure to comply may result in account suspension or closure.

6.2 Deposits

Deposits may be made using available methods such as:

  • Bank transfer
  • Card payments
  • E-wallets
  • Cryptocurrency (where supported)

Funds are credited after confirmation is received.

6.3 Account Balance Usage

Account balances are intended solely for gaming purposes. The Company does not operate as a bank or financial institution, and balances do not generate interest.

6.4 Withdrawals

Withdrawals are processed through available payment methods and are subject to:

  • Identity verification
  • Compliance checks
  • Bonus or wagering conditions

Processing times may vary depending on security checks and payment providers.

6.5 Promotions and Bonus Offers

Promotions may include bonuses, cashback, free bets, loyalty rewards, or similar incentives.

Each Promotion is governed by specific terms that form part of these Terms.

6.5.1 Acceptance Requirement

Users must actively accept promotional terms before participation. No promotion is activated without acceptance.

6.5.2 Conditions of Promotions

Each promotion will clearly specify:

  • Wagering requirements
  • Eligibility criteria
  • Time limitations
  • Withdrawal restrictions
  • Additional conditions or exclusions

6.5.3 Access to Terms

Promotional terms will remain:

  • Available during the promotion period
  • Accessible after acceptance for reference

We reserve the right to modify or cancel promotions in cases of abuse, fraud, or regulatory necessity.

6.6 Withdrawal Processing Rules

Withdrawals are subject to verification and compliance procedures.

Funds subject to wagering or bonus restrictions must be fully cleared before withdrawal is allowed.

Withdrawals are typically processed within 24 hours after verification, excluding third-party delays.

6.7 Fees and Charges Disclosure

Any applicable fees will:

  • Be disclosed prior to transaction completion
  • Be made available in a dedicated fees section
  • Comply with applicable laws and payment provider rules

No hidden fees will be applied.

Users will be informed in advance of any changes.

6.8 Payment Holds and Suspensions

Transactions may be delayed or held where:

  • Fraud is suspected
  • AML checks are required
  • Unusual activity is detected

Funds are released once investigations are completed.

6.9 Dormant Accounts Policy

An account is considered inactive if no activity occurs for 12 consecutive months.

Dormant accounts may:

  • Require additional verification upon reactivation
  • Lose access to promotions
  • Be subject to administrative controls

Where permitted, a monthly maintenance fee may apply after prior notice.

Users will be informed in advance and given the opportunity to withdraw funds or reactivate the account.

All remaining balances remain the property of the user.

7. Risk and Liability

7.1 Gambling Risk Disclosure

All gaming involves financial risk, and outcomes are random or system-determined. Losses may occur.

7.2 Service Disclaimer

Services are provided on an “as is” and “as available” basis without guarantees of uninterrupted access.

7.3 System Errors

In the event of technical or system errors, we may:

  • Void affected wagers
  • Adjust account balances
  • Reverse incorrect transactions
  • Suspend affected services

7.4 Refund Policy

Refunds may be issued where required, including:

  • Event or game cancellation
  • Technical disruption affecting fairness
  • Pricing or system errors
  • Duplicate or failed transactions
  • Regulatory requirements

Refunds will be returned to the original payment method where possible or an approved alternative method in compliance with AML rules.

7.5 Liability Limitations

We are not responsible for indirect or consequential losses, including:

  • Loss of profits
  • Loss of winnings
  • Data loss
  • Business interruption

Liability is limited to the maximum extent permitted by law.

7.6 Force Majeure Events

We are not liable for disruptions caused by events beyond our control, including:

  • Natural disasters
  • Cyber incidents
  • Government actions
  • Network or infrastructure failures

7.7 Third-Party Links

We are not responsible for external websites or third-party services accessed through our platform.

7.8 Indemnity Clause

Users agree to indemnify the Company against claims or losses arising from:

  • Breach of these Terms
  • Misuse of services
  • Illegal activity
  • Violation of third-party rights

8. Legal Provisions

8.1 Company Information

Mobile Incorporated Limited
Malta (Registration No. C 84149)
Elite Business Centre, Trejqa Ta’ Box Box, Msida MSD1840, Malta

8.2 Governing Law and Jurisdiction

These Terms are governed by Maltese law. Any disputes shall be subject to the jurisdiction of Maltese courts, unless otherwise required by applicable legislation.

8.3 Regulatory Compliance

The Company operates under:

  • Malta Gaming Authority regulations
  • FIAU AML requirements
  • FATF international standards

8.4 Responsible Gambling Tools

Available tools include:

  • Deposit limits
  • Loss limits
  • Session reminders
  • Cooling-off options
  • Self-exclusion features

8.5 Complaints and Dispute Resolution

Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may escalate the matter to:

  • the Malta Gaming Authority (“MGA”);
  • an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
  • the competent courts of Malta.

Where an ADR mechanism is made available or selected, the player shall be informed in advance, in a clear and accessible manner, of the applicable procedure and its legal effect, including whether the outcome is binding or non-binding.

Where the ADR process is non-binding:

  • the ADR outcome shall constitute an advisory recommendation only and shall not be legally binding or enforceable;
  • the Company is not obliged to accept, implement, or act upon the outcome, without prejudice to any voluntary agreement to do so; and
  • the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.

Where the ADR process is binding, the player shall be clearly informed prior to participation that:

  • the ADR decision will be final and legally enforceable in accordance with the applicable ADR framework; and
  • participation may limit or replace the right to further judicial proceedings, except where such limitation is not permitted under applicable law, including rights of appeal or judicial review.

Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from commencing court proceedings prior to the initiation of the ADR process.

This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.

8.6 Related Policies

This document should be read alongside:

  • Responsible Gambling Policy
  • AML & KYC Policy
  • Privacy Policy
  • Complaints Policy