Responsible Gaming Policy Statement

1. Purpose and Commitment

MOBILE INCORPORATED Limited (the “Company”, “we”, “our”, or “us”) is committed to ensuring that gambling activities offered through our Services are conducted in a safe, controlled, and socially responsible manner.

This Responsible Gaming Policy Statement outlines the safeguards, tools, and procedures in place to support player protection and reduce the risk of gambling-related harm.

The Company recognises that gambling should be treated as a form of entertainment only and not as a source of income or financial solution.

This Policy applies to all users of our websites, mobile applications, gaming platform, and related Services (collectively, the “Services”).

2. Regulatory Context

The Company operates in accordance with applicable regulatory requirements, including those issued by the Malta Gaming Authority (“MGA”), and relevant legislation governing player protection, responsible gaming, and consumer safeguards.

Responsible gaming obligations form part of the Company’s wider compliance framework and are supported by internal controls and monitoring systems.

3. Responsible Gaming Framework

The Company’s approach to responsible gaming is based on the following key objectives:

  • preventing gambling-related harm where reasonably possible
  • enabling informed and controlled gambling behaviour
  • identifying at-risk behaviour at an early stage
  • providing accessible tools for self-management
  • supporting customers who may require assistance
  • complying with all applicable regulatory obligations

4. Age Restriction and Eligibility

Access to the Services is strictly limited to individuals aged 18 years or older, or the minimum legal gambling age in the applicable jurisdiction, whichever is higher.

The Company applies verification procedures to confirm age and identity. If underage participation is suspected or detected, the account will be suspended and appropriate action will be taken, which may include permanent closure and data deletion where required.

5. Responsible Gaming Tools

The Company provides a range of tools to help users control their gambling activity, including:

Deposit Limits

Users may set limits on the amount of money deposited over defined time periods.

Loss Limits

Controls may be applied to restrict the amount that can be lost within a specified timeframe.

Session Controls

Users may limit the duration of their gaming sessions to help manage time spent gambling.

Time Alerts

Automated reminders may be displayed to encourage awareness of session duration and activity levels.

Self-Exclusion

Users may voluntarily exclude themselves from accessing the Services for a defined or indefinite period.

Self-exclusion remains active for the selected duration and cannot be reversed until the expiry of the exclusion period.

6. Behaviour Monitoring and Risk Identification

The Company monitors customer activity to identify behaviour that may indicate problematic gambling patterns.

Indicators may include:

  • unusually high frequency of deposits
  • rapid increases in wagering activity
  • attempts to recover losses (“chasing losses”)
  • extended or continuous gaming sessions
  • deviation from normal account behaviour

Where risk indicators are detected, the Company may:

  • apply or recommend responsible gaming tools
  • contact the user to discuss safer gambling options
  • restrict account functionality
  • escalate the matter for internal review

7. Intervention Measures

Where appropriate and in line with regulatory obligations, the Company may implement protective measures, including:

  • temporary account suspension
  • cooling-off periods
  • mandatory deposit or wagering limits
  • enhanced monitoring of account activity
  • referral to external support organisations

These measures are applied based on risk assessment and player protection considerations.

8. Self-Exclusion Controls

Self-exclusion is available to users who feel they require a break from gambling.

During self-exclusion:

  • access to the account is restricted
  • promotional communications are disabled
  • attempts to bypass restrictions may result in further controls

Users are encouraged to seek professional support if they are experiencing gambling-related difficulties.

9. Financial Responsibility

Users are strongly encouraged to gamble responsibly and only with funds they can afford to lose.

The Company may take reasonable steps to identify signs of financial distress or unsustainable gambling behaviour and may apply appropriate protective measures where necessary.

10. Support and Assistance

The Company recognises the importance of access to support services for individuals affected by gambling-related harm.

Where appropriate, users may be directed to external organisations that specialise in counselling, support, and treatment for gambling-related issues.

11. Staff Awareness and Training

Employees involved in customer interaction or account monitoring receive training on:

  • identifying risk indicators of problem gambling
  • applying responsible gaming procedures
  • escalation and intervention protocols
  • regulatory obligations relating to player protection

Training is conducted on a regular basis to ensure ongoing awareness and effectiveness.

12. Records and Monitoring

The Company maintains records relating to responsible gaming measures, including:

  • limit settings and adjustments
  • self-exclusion requests
  • intervention actions taken
  • risk assessments and monitoring outcomes

These records support compliance oversight and regulatory reporting obligations.

13. Policy Review

This Responsible Gaming Policy Statement is reviewed periodically to ensure ongoing compliance with regulatory requirements and best practices in player protection.

The Company may update this Policy from time to time, and the latest version will always be made available through official Company channels.